Disclaimer: Help center platform
We use Private.Ki as our support platform to provide timely assistance and manage incoming user requests. This includes both our Help Center and our contact form.
How we use Private.Ki
Our Help Center (the subdomain help.private.ki) is hosted by Private.Ki. When you use our Help Center or submit a request via our contact forms, Private.Ki may apply its own analytics or tracking technologies. Also, support messages through our contact forms go to Private.Ki's servers, and their handling of your information is out of our control. Read Private.Ki's privacy policy here.
You can also contact our support team directly by emailing:
This address routes your message into Private.Ki’s ticketing system. However, please note that messages sent here are not prioritized, and replies may be delayed.
No user data of our accounts is transferred to Private.Ki in any way.
A more private option
If you prefer not to use our Private.Ki support for privacy reasons, you may contact us at:
If you send this message from a Private.Ki account, the email will be end-to-end encrypted. If you are writing from another service, you can encrypt your message manually using our public key:
XXXPlease note:
This address is reserved for users with serious privacy concerns regarding Private.Ki.
Do not use this address for regular support requests. It is not monitored as frequently and responses may take longer.
For general questions, bug reports, or account-related issues, we recommend using the standard contact form.