Disclaimer: Private.Ki uses Zendesk
We use Zendesk as our support platform to provide timely assistance and manage incoming user requests. This includes both our Help Center and our contact form.
How we use Zendesk
Our Help Center (the subdomain help.private.ki) is hosted by Zendesk. When you use our Help Center or submit a request via our contact forms, Zendesk may apply its own analytics or tracking technologies. Also, support messages through our contact forms go to Zendesk's servers, and their handling of your information is out of our control. Read Zendesk's privacy policy here.
You can also contact our support team directly by emailing:
This address routes your message into Zendesk’s ticketing system. However, please note that messages sent here are not prioritized, and replies may be delayed.
No user data of our accounts is transferred to Zendesk in any way.
A more private option
If you prefer not to use our Zendesk support for privacy reasons, you may contact us at:
If you send this message from a Private.Ki account, the email will be end-to-end encrypted. If you are writing from another service, you can encrypt your message manually using our public key:
XXXPlease note:
This address is reserved for users with serious privacy concerns regarding Zendesk.
Do not use this address for regular support requests. It is not monitored as frequently and responses may take longer.
For general questions, bug reports, or account-related issues, we recommend using the standard contact form.