Contact Private.Ki for support
If you need help with Private.Ki, there are several ways to reach us. The recommended and easiest way for most questions, bug reports, or account‑related issues, is our support form:
Help Center contact form (recommended)
If you prefer email instead of the web form, you can send a message to:
This address routes your message into the same ticketing system as the contact form. However, messages sent to this address are not prioritized, and replies may take longer than requests submitted through the Help Center form. For general support, we still recommend using the form whenever possible.
Due to a high volume of support messages, we use Zendesk to handle our support. If you do not wish to use Zendesk at all for privacy reasons, you can contact us directly at:
If you write from a Private.Ki account, your email will be end‑to‑end encrypted by default. If you contact us from another service, you can encrypt your message manually using our public key:
ABCThis address is reserved for users with serious privacy concerns about Zendesk. Do not use it for normal support requests. It is not monitored as frequently, and responses may be delayed. For everyday questions or issues, please use the Help Center contact form instead.